Payment Friction Costs Middle Market Firms Nearly 2% of Annual Revenue

Payment friction rarely arrives as one clearly identifiable expense. That’s probably why most executives think about payment friction as an inconvenience and not a hidden-in-plain-sight margin and revenue problem. But new findings in the June 2026 edition of The 2026 Certainty Project, a PYMNTS Intelligence and Plaid collaboration, reveal that middle market companies experiencing recurring payment friction estimate that delays, payment errors, fraud and the work required to resolve those issues