OpenAI Presence raises new questions about enterprise automation and jobs

OpenAI has launched Presence, an enterprise service for deploying voice and chat agents that can resolve customer and employee requests, potentially automating some work now handled by frontline support teams. The agents can answer questions and operate IT systems, and enterprises can decide what actions the agents may take and when they should seek human approval for actions or transfer a case to a human. OpenAI is already using Presence internally for its English-language phone support channel