AI layoffs backfire as cutting staff doesn't cut it, firms warned

Bosses betting on AI to slash headcount and boost margins are discovering an uncomfortable truth: the strategy isn't working. New research from Gartner lays out the problem in stark terms. The analyst firm surveyed 350 global businesses - all with annual revenues above $1 billion, all piloting or deploying intelligent automation - and found that around 80 percent had cut staff as a result.