“What Salesforce bought was not AI, but a profit model” The real meaning of the Finn acquisition

On the 16th, Salesforce announced plans to acquire agent-type AI company Fin. Finn is a company that was known under the name Intercom until just a few weeks ago. Salesforce explained that Pin can handle complex customer inquiries from start to finish across a variety of channels, including live chat, email, WhatsApp, SMS, phone, and Slack.