Salesforce buying agentic AI firm Fin for $3.6 billion

When Salesforce announced on Monday its plan to buy agentic AI firm Fin, which, until a few weeks ago, was known as Intercom, it said that the company “resolves complex customer queries end-to-end, across every channel, including live chat, email, WhatsApp, SMS, phone, and Slack.” But analysts and consultants questioned whether the acquisition, one of more than a dozen Salesforce AI acquisitions since the beginning of last year, was going to end up accelerating the Salesforce functionality timel