Five9 builds Humantic contact centers instead of full automation

Contact centers have spent the past two years trying to maximize a single number, the share of calls AI can handle without a human ever picking up. That framing is starting to look too narrow, since the interactions that matter most, the highest-value, most complex or most sensitive calls, are exactly the ones customers still […] The post Five9 builds Humantic contact centers instead of full automation appeared first on SiliconANGLE .