Microsoft targets Salesforce customers with AI-powered Dynamics 365 migration tool

Microsoft has introduced an AI-powered tool to help enterprises move from Salesforce to Dynamics 365 by potentially reducing some of the complexity that has traditionally made switching CRM platforms difficult, as the software giant looks to expand its CRM market share. Called Dynamics 365 Activate and currently in public preview, the tool analyzes an enterprise’s Salesforce data, processes, customizations and dependencies to identify what needs to be migrated, changed or redesigned before imple