In the agentic era, clarity beats cleverness

Every technology wave I’ve lived through has arrived with the same promise and failed in the same way. I spent years as CIO and chief digital officer for Procter & Gamble across Asia, the Middle East and Africa — dozens of markets, wildly different levels of digital maturity, one set of global platforms. I now lead enterprise AI strategy and transformation at Vodafone Idea, an operator serving one of the largest and most price-sensitive subscriber bases on earth.