Philippines bets AI will lift GDP by 12 percent in seven years – without hurting outsourcing

One of the few proven use cases for generative AI is automating customer service inquiries to reduce costs even further than it’s been possible to achieve by offshoring jobs to low-wage companies like the Philippines – which yesterday bet that its outsourcing industry will thrive even as it plans a massive investment in AI. The nation’s government yesterday delivered the PAIIM – aka the Philippines AI+ Infrastructure Masterplan [PDF], a policy that calls for $34.4 billion of investment in infras