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deep tech PYMNTS.com September 08, 2026

Merchants Put AI to Work Without Handing Over the Customer

Merchants Put AI to Work Without Handing Over the Customer
AI Summary

The payments and retail industries are asking the wrong question about agentic commerce. The question is not whether an artificial intelligence agent can complete a purchase on its own, because many agents already can. It is whether the merchant wants to let one do so in the first place.

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