Oman’s E-Government Journey: AI-Enabled Services, Digital Identity, and Unified Platforms

From a single sign-on identity to a unified portal that registers thousands of services, Oman has transitioned from fragmented e-services toward a “One Government” digital experience. In recent years, Oman has made significant progress in strengthening its foundational digital infrastructure, driven by the Sultanate’s digitally progressive mindset and strategic roadmap towards delivering high-quality government performance and services to its citizens and residents.