Most Banks Wait Six Years for AI Payback. Discovery Didn’t.

Banks have a lot of data on their customers, but most of it sits unused. The customer gets flooded the same generic offer everyone else gets, and the bank misses a warning sign of fraud its own systems could have caught earlier, simply because nothing connects the dots fast enough. Discovery Bank , the South African digital bank owned by Discovery Limited , built an artificial intelligence (AI) system specifically to close that gap, reading customers’ actual spending, saving, credit and rewards