“Automate the Service Standard, Preserve Human Judgment” — Anand Mahalingam, Digit Insurance

Anand Mahalingam, Vice President – Data Science, Digit Insurance, on how bounded autonomy, real-time decisioning and agentic AI are reshaping claims, underwriting and customer experience. Anand Mahalingam, Vice President – Data Science, Digit Insurance Insurance is entering a new phase of AI adoption. The focus is shifting from using AI to accelerate individual processes to building intelligent systems that can interpret data, make decisions and act in real time.