State Dept., ServiceNow: Scaling AI Requires More Than Technology

Federal agencies looking to scale artificial intelligence need to focus on more than technology. Mission alignment, governance, organizational structure, and workflow design will determine whether AI investments translate into lasting results, according to data leaders from the State Department and ServiceNow. In a recent MeriTalk webinar , Paula Osborn, deputy chief data and AI officer at the State Department, and Patrick McGarry, federal chief data officer at ServiceNow, outlined how agencies