Citi Rebuilds Cards Around Affluent Customers and AI

Citi’s Thursday (May 7) Investor Day presentation sketched out a bank betting on a technology-driven growth strategy, with executives demonstrating that artificial intelligence (AI) is now moving from back-office experimentation into a core operating layer across cards, payments, wealth management and consumer banking. CEO Jane Fraser framed the effort as a natural one for a bank that spent years rebuilding infrastructure and simplifying operations. “We rebuilt the engine,” CFO Gonzalo Luchetti