AI agents get better at IT ops, but only with humans in the loop

AI agents are performing roughly 1 in 3 actions in enterprise IT workflows (but that share is rising quickly), while human analysts are rejecting about one-quarter of AI-proposed actions (but that rate is falling), according to a new study of tens of thousands of human-AI interactions. Operational data, rather than underlying AI infrastructures, is often the culprit when things go wrong. Human analysts are approving the most consequential actions, managing exceptions, and supervising and shaping