DEWA’s AI Ambition: Building the World’s First Intelligent Utility

Dubai Electricity and Water Authority ( DEWA ) is accelerating its transformation into a next-generation utility company by embedding artificial intelligence ( AI ) across its operations, customer services, and decision-making processes. The initiative reflects Dubai ’s broader ambition to build smart, sustainable cities powered by advanced digital infrastructure and data-driven innovation. In an article highlighting DEWA’s AI strategy, His Excellency Saeed Mohammed Al Tayer, Managing Director a