Outcome-first AI: redesigning enterprise service delivery at scale

When EY GDS Partner Tanu Garg took the stage at DevSparks Bengaluru 2026, she challenged one of the most common assumptions about enterprise AI: that its primary role is automation. “Artificial Intelligence (AI) is not about making existing processes faster. It is about rewiring how enterprises deliver value.” For Garg, who leads AI Service Delivery Transformation at EY Global Delivery Services , the distinction matters.