AI made software easy to build. Running it is the hard part

A few weeks ago, I found myself in yet another demonstration of an application that was not built by my team or my technology partners. The demonstration lasted 20 minutes and by the end of it, everyone in the room agreed that the application solved a genuine business problem. There was genuine admiration for the business team’s initiative, a few questions about future enhancements and the inevitable congratulations that accompany any successful AI story.