Business transformation needs a true economic approach, not guesswork

Thom Hornback has spent 20 years inside large organizations running the kinds of complex implementation projects that transformation programs are built around. He is a Six Sigma black belt, a project management professional and someone who thinks primarily about the people side of change. When he first encountered a process modeling approach that evaluated business processes through the lens of the information they generate, consume and destroy, he tried to get it approved at GE Power, where he