Absa Kenya automated 71% of processes after $31 million tech spend

Absa Bank Kenya, one of the country’s largest commercial banks, said a KES 4 billion ($31 million) technology investment helped automate 71% of its processes in 2025, as nearly all customer transactions shifted to digital channels. The lender said 94% of customer transactions were completed through digital and alternative channels in 2025, according to its sustainability report . The figures show how Kenya’s largest banks are using automation, cloud infrastructure and artificial intelligence to