When AI Agents Get It Wrong, Who Takes the Call?

Firms must know which decisions their AI agents are allowed to make, which ones still require a person and why, Maverick Payments President and Chief Operating Officer Ben Griefer writes in a new PYMNTS eBook, “ Building the Agent-Ready Payments Enterprise .” AI is entering a new phase. Copilots that assist employees are giving way to agents that can plan, decide and act across enterprise systems. For payments companies, that shift is no longer theoretical.