Veterans Affairs signs $1.6B deal for an army of Salesforce AI agents

The US Department of Veterans Affairs (VA) has awarded Salesforce a $1.6 billion, three-year contract to spread AI through the government service. The CRM giant has inked an Agentic Enterprise License Agreement (AELA), which, according to Salesforce, will give VA employees access to agentic AI, integrated data, and advanced collaboration tools intended to cut their admin workload. "Every minute a VA employee spends navigating disconnected systems is a minute not spent serving a Veteran," said Ke