Uber Cuts 10% of Customer Service Jobs in AI Push

Uber has laid off around 10% of its customer service workforce as the ride-hailing company accelerates the use of artificial intelligence to handle customer support, marking another major shift toward AI-driven operations across the technology industry. The restructuring, confirmed on Thursday, comes as Uber expands the use of AI tools to manage millions of customer interactions, including trip disputes, refund requests, lost items and account-related issues. Although Uber has not disclosed the