OpenAI Presence connects AI agents to enterprise data with built-in guardrails

OpenAI has introduced Presence, a product designed to help companies deploy AI agents that handle customer support and internal service requests across voice and chat. (Source: OpenAI) The company describes Presence as a deployment platform rather than a standalone model. “Presence brings together the components teams need to run agents in production: policies and standard operating procedures, guardrails, approved actions, simulations, evaluation tools, and a Codex-powered improvement process,”