Salesforce’s Agentforce product maturity questioned as KeyBanc cites weak customer traction

Salesforce’s AI agent platform, Agentforce, is seeing weaker-than-expected customer traction, according to a recent KeyBanc Capital Markets investment research note, which attributed the slowdown in part to the product itself, stating that “Agentforce, as a product, just isn’t there” yet, following customer checks and a CIO survey. “Our checks and customer conversations have not been strong, nor has the feedback been on Agentforce. What we can piece together in the disclosed numbers does not sig