How AI is changing the role of ERP

Legacy ERP infrastructure is becoming an active constraint on the company’s ability to invest in, and benefit from, AI’s capabilities, says Courtney Hounsell, Client Experience Manager at Braintree. Migration is not modernisation. Unfortunately, many companies have merged the two, and the result is a gap that’s creating incoherence and a lack of visibility, constraining their ability to benefit from AI and its capabilities.