Salesforce's Agentforce isn't winning over clients, KeyBanc analysts claim

Salesforce’s flagship AI agent platform is struggling to convince customers of its value, according to an investment bank. The SaaS giant has bet the farm on AI agents, hoping they will fetch and carry data from its systems into a conversational UI, according to its vision of headless CRM. The cornerstone of the strategy is Agentforce, which the vendor promises will help customers build, test, deploy, manage, and orchestrate AI agents in the enterprise.