AI Is Becoming the Hotel Industry’s New Manager

Labor accounts for 51.7% of hotel operating expenses and 32.4% of total revenue at U.S. hotels, according to CBRE Group ’s “Trends in the Hotel Industry” report, which analyzed 2,456 properties using 2023 data. Hotels paid 11.9% more in total labor costs that year while operating with 5.9% fewer employees than in 2019, CBRE found .