How Google Cloud’s Gemini Enterprise is helping MSMEs build AI agents without writing code

For most MSMEs, adopting AI isn't about chasing the latest technology trend - it’s a strategic advantage that assists them in solving everyday business using limited resources. At the Google Gemini MSME Sparks 2026 session, May Kim, Applied AI Specialist Customer Engineer, Google Cloud JAPAC , demonstrated how businesses can now build intelligent customer agents in under an hour using Gemini Enterprise for Customer Experience - without writing a single line of code.