Why AI needs contextual intelligence — not just bigger models

A product manager on my team recently asked me where we were seeing the most issues across the engineering team. Instead of guessing, I had an engineering lead point Claude at our Jira via an MCP connector and look at the bug patterns himself. One team had a wildly disproportionate share of tickets — about 50% of their sprint time was spent on “bugs,” versus roughly 25% for everyone else.