Why the Companies Winning at Payments Aren’t Adding Providers

Payments are now part of the customer experience layer, the uptime layer and the revenue operations layer. That means they can no longer be managed only as finance infrastructure. Findings in “ The Orchestration Advantage: How Routing Architecture Shapes Payments Performance ,” a PYMNTS Intelligence and Spreedly collaboration, reveal that the next phase of payments performance looks more and more like site reliability engineering.