'Forget Coders. the Real AI Threat Is In the Back Office'

Which jobs are most threatened by AI? "Programmers, software engineers and other tech industry employees," goes one common answer. "But many economists are more concerned about a different, larger group of white-collar workers," reports the New York Times: customer service reps, bookkeepers, payroll clerks and HR specialists, "who fly under the radar but collectively account for tens of millions of jobs..." They are spread across the country and throughout the economy, working in every indust