Delta AI Assistant Boosts Customer Satisfaction Scores 25 Points During Travel Disruptions

Delta Air Lines has seen its latest digital tools boost customer satisfaction while helping travelers get where they want to go. During the company’s June quarter earnings call held Friday (July 10), Delta Air Lines Chief Operating Officer Dan Janki highlighted enhanced digital tools that include a simplified rebooking process, expanded self-service and the airline’s artificial intelligence-powered digital assistant, Delta Concierge. “Our customers are noticing,” Janki said of these enhancements