Your customers would rather use ChatGPT than your chatbot, Gartner finds

Businesses spent big on AI to answer their customers. People are approximately three times more likely to use a third-party GenAI tool, such as ChatGPT, than a company’s own chatbot to sort out a service problem, according to Gartner, Inc. The firm, a research and advisory company, surveyed 3,566 customers […] This story continues at The Next Web