Backbase acquires Kasisto

Backbase has announced the acquisition of Kasisto, a pioneer in agentic AI for banking and financial services. Kasisto’s agentic platform, financial services intelligence, and New York-based team are now part of Backbase and the AI-native Banking OS. Most banks have deployed agentic AI in isolated pockets — agents that answer questions without resolving work, leaving intent fragmented across channels, contact centres, and operations.