How UKG puts AI to work for frontline employees

As organizations rebrand themselves as AI companies, most of the conversation is focused on knowledge workers rather than the people in retail, manufacturing, and healthcare who can benefit from AI just as much. Prakash Kota, CIO of UKG, one of the largest HR tech platforms in the market, which delivers a workforce operating platform utilized by 80,000 organizations in 150 countries, explains how his company uses agentic AI, voice agents, and a democratized innovation framework to transform the