FCA Seeks More AI Regulation as Agents Take Over Finance

British regulators are calling for tougher AI rules amid the rise of agentic banking services. “AI will reshape consumer financial journeys, with people increasingly delegating to AI applications that act on their behalf,” Sheldon Mills , an executive director for the Financial Conduct Authority (FCA), wrote in a report published Monday (July 6). “Consumer demand is already emerging, suggesting a shift to agent-led journeys is credible,” the report added.