Governance Gives AI Agents Permission to Grow Up

As the training wheels start to look like they can come off for The Prompt Economy, the next phase of agentic AI is starting to look less like a lab experiment and more like an operating model that needs to scale to be truly effective. Evidence for this comes from Nubank researchers who recently reported production deployments of AI customer-support agents across card delivery, debt management, credit-limit support, card management and product explanations. The work spans a customer base of more