AI Agents Put $234 Billion of Enterprise SaaS Spending at Risk, Gartner Says

“Software is no longer being purchased primarily for people; it is increasingly being purchased for agents,” explains George Brocklehurst, executive vice president at Gartner. "For a couple of decades, software has been evaluated by its interface and by the user experience: ease of use, workflows, training. When AI agents become the primary user, all of that loses value." Gartner estimates that exposed spending will represent around 20% of enterprise SaaS spending by