Companies Trust AI’s Advice but Not Its Actions

Companies are using artificial intelligence across more of their operations than ever while trusting it less to act on its own. The PYMNTS Intelligence report “ Wholesale Writes the AI Playbook: How Goods Firms Are Scaling Intelligence Across the Enterprise ” found that every wholesale firm, 90% of retailers and 85% of construction firms limit AI agents to look-up access only, meaning the agent can retrieve information but cannot act on it. Not one company in any sub-industry fully allows autono