SAP reshuffles exec oversight of AI

For the second time this year, SAP is shaking up its executive ranks as it continues its quest to adapt to an AI-centric world. The first shake-up came in March, with the creation of the Customer Value Group , merging SAP’s Customer Success and Customer Services and Delivery organizations to put sales, delivery, services, and support of its products under the leadership of executive board member for customer services and delivery Thomas Saueressig , who is now chief customer officer.