TDRA Strengthens Customer Experience with Latest “Erteqa” Results

The Telecommunications and Digital Government Regulatory Authority ( TDRA ) has announced the latest results of the “Erteqa” initiative, the leading national program that continues to enhance customer experience across telecommunications service centers, reflecting the UAE’s strategic direction toward service excellence and digital transformation leadership. Building on TDRA’s ongoing efforts to upgrade and evolve the program, the phase has enhanced the evaluation standards to include deeper dim