70% of Consumers Pick Retailers Based on Payment Options

Only about 20% of businesses appear ready for the next phase of shopping, where AI agents may help consumers find, compare and buy products before they ever visit a merchant’s site. That gap sits at the center of “ The Next-Gen Commerce Playbook: Turning Checkout Into a Compounding Customer Loop ,” a PYMNTS Intelligence and PayPal report in the Checkout Paradox Tracker Series. The report argues that checkout is no longer just the final step in an online sale.