Security boss thought MFA would be too much security

ON CALL Supporting IT and keeping it secure is a serious endeavor. Which is why The Register lightens up Friday mornings with a fresh installment of On Call, the reader-contributed column that shares your tales of tech support trauma. This week, meet a reader we'll Regomize as "Colin" who told us about a recent gig at a customer that decided to improve the security of its Microsoft 365 implementation – chasing the Secure Score that Redmond uses to rate resilience.