48% of Banks See Better Customer Experience in Real-Time Payments

Real-time payments entered the market on a promise of speed. What businesses and financial institutions are discovering, according to new data from PYMNTS Intelligence and The Clearing House , is that their strategic value runs deeper. “ Beyond Speed: The Strategic Value of Real-Time Payments ,” a March 2026 study, finds that companies are increasingly deploying instant payments not simply to move money faster, but to gain tighter control over cash flow, sharpen the customer experience and elimi