Salesforce Pushes AI Into the Fulfillment Decisions Payments Can’t See

Salesforce on Wednesday (June 24) launched Agentic Order Management, a system that lets retailers control fulfillment through plain-language instructions instead of code or manual rule-setting. A logistics manager can type “ship from the closest warehouse with available stock” or “hold ground shipments if next-day costs less than $10 more,” and the AI executes it across more than 7,000 locations and 250 million inventory records. Retailers have used routing software for years.