Salesforce unveils AI Help Agent with pay-per-resolution pricing

Salesforce today announced Agentforce Help Agent, a new pre-packaged service agent that organizations can connect to their knowledge base to provide support to customers and employees across chat, portals, and other digital channels using text or voice. The new agent is also the first offering from Salesforce to feature a new pay-per-resolution model in which organizations only pay when the agent autonomously resolves an issue from start to finish. “It’s a packaged, opinionated solution targeted