RBI issues final amendment directions on limiting customer liability in digital transactions, effective from 2027

Download the amendment directions here. The Reserve Bank of India (RBI) has overhauled its rules on customer protection in fraudulent electronic banking transactions , introducing revised directions that redefine liability, expand banks’ obligations and create a compensation mechanism for certain victims of digital payment fraud. Among the changes, customers will receive zero liability in specified cases involving bank negligence or third-party breaches, while banks will have to establish custom