Why integration, not innovation, is the real Digital Transformation challenge for governments

Governments across Africa are investing heavily in Digital Transformation initiatives, but integration rather than innovation may determine whether citizen services become truly connected and effective, says TJ Hanekom, COO, Africonology Solutions. Across Africa, governments are investing heavily in Digital Transformation to improve citizen services, modernise operations and expand access through cloud, AI and digital platforms. Yet despite significant progress, many public sector organisations